Shipping policy
Last updated: 7 October 2026
This policy covers delivery of orders placed with AL HAYBA. For a problem with an order or a return, please also read our Returns and Refunds Policy.
Australian shipping
- Standard shipping: AUD $12.95.
- Express shipping: AUD $19.95, where available at checkout.
- Free standard shipping on eligible Australian orders over AUD $250.
The shipping options and charges available for your delivery address are displayed at checkout before you pay. International shipping charges vary by destination and are calculated at checkout.
Order preparation and dispatch
Standard orders are usually prepared and dispatched within 3 to 4 business days. Our dispatch schedule is Sunday to Thursday. During high-demand launch or sale periods, preparation may take up to 7 days.
Where personalised or custom-tailored items are offered, allow an additional 5 business days for preparation unless the product page states a different timeframe. Any specific preorder or made-to-order estimate shown when you buy forms part of your order information.
Delivery estimates
After dispatch, Australian standard delivery usually takes up to 7 business days. Our usual overall estimate for preparation and standard delivery is 9 to 12 business days. These are estimates, not guaranteed arrival dates; peak periods, public holidays, remote locations, carrier disruptions and customs processing can affect timing.
Express shipping is a delivery service and does not automatically shorten the order preparation time. Any express delivery estimate is shown at checkout or in the carrier tracking information. International delivery times depend on the destination and may be longer.
If your order has not arrived within the expected timeframe, email sales@alhayba.info. We will investigate with the carrier and explain the available options. These estimates do not limit your rights if we fail to supply your order as agreed.
Tracking your order
We send a shipping confirmation email with tracking information when your order is dispatched. Tracking may not update immediately; please allow time for the carrier's first scan. If you have not received your confirmation, check your spam folder or contact us with your order number.
Delivery details and missed deliveries
Please check your delivery address and contact details carefully at checkout. If you notice an error, contact us as soon as possible. We will try to help, but an address change or redirection may not be possible after dispatch.
If you are unavailable, the carrier may leave collection instructions or follow an applicable safe-drop instruction. Where an incorrect address or missed collection causes an order to be returned, we will contact you to discuss the next steps and any reasonable additional delivery costs before arranging redelivery.
International duties and taxes
International orders may attract import duties, taxes or customs charges in the destination country. Unless checkout expressly states that these are included, they are the recipient's responsibility. Contact your local customs authority for information before ordering. We cannot declare an order as a gift or understate its value to avoid charges.
Lost, damaged or incorrect deliveries
Contact sales@alhayba.info with your order number and details of the issue. Please include photographs where useful and retain packaging where practical. We will assist with the carrier investigation and provide a remedy where required. Our responsibility to you does not automatically end when we hand the parcel to a carrier.
Nothing in this policy excludes your rights under the Australian Consumer Law or other applicable laws. We will not rely on a general carrier-delay or loss disclaimer to deny a remedy you are legally entitled to.